Field Operations Technician

Sterling, Virginia, United States | Operations | Full-time


Field Operations Technician – Sterling, Virginia (remote options not available)


Who We Are:

Sestra Systems is a software-forward technology company focused on improving the food & beverage service industry, solving problems that traditional hardware companies can’t. Our cloud-based platform transforms any dispenser into a Smart Dispensing™ solution, providing unprecedented control over access and dispensing, insights into behavior and trends, and integrations with a host of other systems. With the most versatile solution in the industry, Sestra addresses the needs of every venue – whether large or small, self-serve or behind the bar – on one common platform.  We have iconic venues all over the country, from stadiums to performing art centers, from breweries to hotels.    We are a fast pace, small startup environment and we are growing.


Who We Need:

We could use some help! We are currently recruiting a Sestra Field Operations Technician to build, assemble, stage, install and support Sestra’s IOT beverage dispensing solution. We are looking for fast learners and versatile individuals who want the excitement that only a start-up can provide. This position includes hardware manufacture/assembly and software support including installations in bars, restaurants, and stadiums throughout North America. As a Field Operations Technician, you will be a critical member of the organization supporting our customers’ 24/7 operations.

Are You That Someone?

  • Have you worked with customers? Did they love you?
  • Are you open to and excited about travel?
  • Are you someone who loves improving things and is not afraid to say so?
  • Do you like to build things?  Innovate?  Or do anything that is needed? 

What You Would Do:

  • Pre-Sales Support:
    • Provide pre-installation sales support and complete physical site surveys with complete and accurate information
    • Make recommendations for successful and cost-effective installations
  • Maintenance and Line Cleaning:
    • Perform station quarterly maintenance consisting of:
      • Product line cleaning
      • Software updates
      • Hardware upgrades
      • Complete quality checks
    • Troubleshooting of customer issues
    • Documentation of new onsite issues
  • Construction, Assembly and Onsite Installation:
    • Build Sestra mobile carts and cabinets
    • Build pour control systems, production kits and assemblies
    • Stage, test, install, and handover working solution to the customer
    • Provide customer training to cover overall system operation including:
      • How to use Sestra’s TapWise system
      • Common customer issues and basic troubleshooting
      • Support the Sestra inventory process
      • Source, order and pick up supplies and parts as needed
    • Customer Satisfaction:
      • Execute quality assurance checks and follow checklists
      • Be professional, knowledgeable and welcoming to all customers and partners
      • Be respectful of the customers time and show urgency as needed
    • General:
      • Maintain spares, assigned tools and other equipment in good working order
      • Innovate solutions. Improve methods and designs. Provide feedback. Be creative
      • Maintain a clean workspace in the office and at customer sites
      • Ensure that each time you leave a customer site you have reviewed each aspect of the station (beyond the reason for your visit), reported troubles, and left station beautifully cleaned and in working condition.
      • Follow the operations dress code for onsite visits
      • Maintain a positive, professional and respectful attitude at all times
      • Obtain and maintain forklift certification (via Sestra)
      • Facilities maintenance as needed
      • Prepare and process outgoing shipments including all packaging and paperwork
      • Successfully complete other duties as assigned.


Qualities We Are Looking For:

  • Customer service experience and/or customer mindset is crucial
  • Experience with troubleshooting issues on customer sites and venues
  • Experience with power tools, building or construction, and finding solutions to unique installations with tight deadlines
  • Basic understanding of IT (networking), command line Interfaces, and IoT devices
  • Experience in the food & beverage industry a plus
  • Computer skills a plus


Our Team Benefits:

  • Company equity
  • Business Casual Attire
  • Dog-friendly work environment
  • 401k, Medical, Dental, Vision coverage
  • Up to 20 personal days off plus most major holidays


Our Values:

  • We put our customers first
  • We take pride in what we do
  • We are problem-solving rock stars
  • We grow together
  • We feel the love
  • We care about our community
  • We use our power for the greener good


Our Founder:

Sestra was founded by Lev Volftsun, a serial entrepreneur who has sold two technology companies to Cisco Systems & a third to Metaswitch, with a total accumulated value of over $1B. Our TapWise smart dispensing solutions are installed as mission-critical applications within iconic sports venues, cultural centers, hotels & restaurants across the country. The Washington Nationals, Kennedy Center, Warner Theater, Lincoln Center, Greenbrier Resort & Longwood Gardens are just a few of our local clients